Refund Policy

We offer a full refund within 7 days of purchase, no questions asked. If you are unsatisfied with your report for any reason, email us at refund@vastunetra.com with your Order ID and we will process the refund within 3–5 business days.

• Request must be within 7 days of the original purchase date.
• Report must have been purchased directly on VASTUNETRA Online (not via a third-party reseller).
• Only one refund per customer per 12-month period.
• Reports purchased at a discounted coupon price are eligible for full refund of the amount paid (not the original price).

• Refund requests made after 7 days from purchase.
• Reports where the customer provided intentionally false birth data.
• Accounts that have been terminated for Terms of Service violations.

To request a refund:

• Email refund@vastunetra.com with subject: "Refund Request — [Your Order ID]".
• Include your registered email address and Order ID.
• No reason is required — though feedback is welcome.

Refunds are processed to the original payment method within 3–5 business days. UPI refunds typically arrive within 24 hours. Card refunds may take up to 7 working days depending on your bank.

Upon refund approval, access to your report in the dashboard will be revoked. Any downloaded PDFs remain in your possession — we operate on trust that you will discontinue use after a refund.

This policy may be updated. Changes take effect immediately for new purchases. Existing customers retain the policy terms that applied at time of purchase.